‘Can you deal with it?’
Deal originates from divide. It initially meant only to distribute. Now it also means to cope, manage and control. We manage things by dividing them. We eat an elephant piece by piece, we start a journey of a thousand miles with a single step, and we divide to conquer.
(This is the second part of a sequence devoted to the concept variety used as a measure of complexity. It’s a good idea to read previous part before this one but even doing it after or not at all is fine.)
And that indeed proved to be a good way of managing things, or at least some things, and in some situations. But often it’s not enough. To deal with things, and here I use deal to mean manage, understand, control, we need requisite variety1Strictly speaking, we can also manage and control things by changing our goal but here we focus on variety. . When we don’t have enough variety, we could get it in three ways: by attenuating the variety of what has to be dealt with, by amplifying our variety, or by doing a bit of both when the difference is too big.
And how do we do that? Let’s start by putting some common activities in each of these groups. We attenuate external variety by grouping, categorising, splitting, standardising, setting objectives, filtering, reporting, coordinating, and consolidating. We amplify our variety by learning, trial-and-error, practising, networking, advertising, buffering, doing contingency planning, and innovating. And we can add a lot more to both lists. We use such activities but when doing these activities we need requisite variety as well. That’s why we have to apply them at different scale2Some may prefer to put it more technically as “different level of recursion”.. We learn to split and we split to learn, for example.
What about the third group? What kind of activities can both amplify ours and attenuate the variety of what we need to deal with? It could be easy to put in that third group pairs from each list but aren’t there single types? There are. Here are two suggestions: planning and pretending.
With planning, we get higher variety by being prepared for at least one scenario, especially in the parts of what we can control, in contrast to those not prepared even for that. But then, we reduce different possibilities to one and try to absorb part of the deflected variety with risk management activities.
Planning is important in both operations and projects, and yet, in a business setting, we can get away with poor planning long enough to lose the opportunity to adapt. And that is the case in systems with delayed feedback. That’s also why I like the test of quick-feedback and skin-in-the-game situations, like sailing. In sailing, You are doomed if you sail off without a plan, or if you stick to the plan in front of unforseen events. And that’s valid at every planning level, week, day or an hour.
The second example of activity that both amplifies and attenuates variety is pretending. It can be so successful as to reinforce its application to the extreme. Pretending is so important for stick insects, for example, that they apply it 24/7. That proved to be really successful for their survival and they’ve been getting better at it for the last fifty million years. It turned out to be also so satisfactory that they can live without sex for one million years. Well, that’s for a different reason but nevertheless, their adaptability is impressive. The evolutionary pressure to better resemble sticks made them sacrifice their organ symmetry so that they can afford thinner bodies. Isn’t it amazing: you give up one of your kidneys just to be able to lie better? Now, why do I argue that deception in general, and pretending in particular, has a dual role in the variety game? Stick insects amplify their morphologic variety and through this, they attenuate the perception variety of their predators. A predator sees the stick as a stick and the stick insect as a stick, two states attenuated into one.
Obviously, snakes are more agile than stick insects but for some types that agility goes beyond the capabilities of their bodies. Those snakes don’t pretend 24/7 but just when attacked. They pretend to be dead. And one of those types, the hognose snake, goes so far in their act as to stick its tongue out, vomit blood and sometimes even defecate. That should be not just convincing but quite off-putting even for the hungriest of predators.
If pretending can be such a variety amplifier (and attenuator), pretending to pretend can achieve even more remarkable results. A way to imagine the variety proliferation of such a structure is to use an analogy with the example of three connected black boxes that Stafford Beer gave in “The Heart of Enterprise”. If the first box has three inputs and one output, each of them with two possible states, then the input variety is 8 and the output is 256. Going from 8 to 256 with only one output is impressive but when that is the input of a third black box, having only one output as well, then its variety reaches the cosmic number of 1.157×1077.
That seems to be one of the formulas of the writer Kazuo Ishiguro. As Margaret Atwood put it, “an Ishiguro novel is never about what it pretends to pretend to be about”. No wonder “Never Let Me Go” is so good. And the author, having much more variety than the stick insects, didn’t have to give his organs to be successful. He just made up characters that gave theirs.
- 1Strictly speaking, we can also manage and control things by changing our goal but here we focus on variety.
- 2Some may prefer to put it more technically as “different level of recursion”.